Alumni, Family and Friends
Southern New Hampshire University uses the third-party vendor Parchment (formerly Credentials Solutions) for transcripts, replacement diplomas and Apostille documents. Unofficial transcripts are not released by SNHU, rather you can order official transcripts free of charge. Find your status below for instructions on how to place your order.
Visit my.snhu.edu and sign in using your SNHU email address and password. Once you're logged in, select the "Request a Transcript" link under the "Quick Links" menu. If you need assistance logging into your mySNHU portal, please contact the IT Service Desk (24/7) at 855.877.9919.
Go directly to SNHU's online ordering form and follow the prompts. Login information is not needed for this method. If you have questions, please contact Parchment at 847.716.3005.
Visit SNHU's Learners Edge transcripts page for important information about requesting your transcripts. To confirm that your transcript is ready to be ordered or if you have questions, please contact LEstudent@snhu.edu or 844.282.4484. Once you've confirmed that you may place your order, please use SNHU's online ordering form.
The ordering form will ask for your student ID. If you don't remember it, click the "I don't remember my student ID" link and you'll be asked for your social security number. If you have issues with the portal identifying you, please contact the Office of the University Registrar at 800.757.5174.
You'll also be asked for your years of attendance. If you don't remember the exact years, but they were after 1988, enter 1989-2021 and your years of attendance will be captured.
Electronic and first-class mailed transcripts are free to learners and alumni as of April 1, 2021. Learners will only be responsible for charges associated with Federal Express (domestic and international) should they choose this shipping method for tracking and rush purposes. Replacement diplomas are $15.
If you have issues with the ordering form itself, please contact Parchment (formerly Credentials Solutions) Customer Service at 847.716.3005. Parchment manages the online ordering form for SNHU.
If you'd like to check the status of your transcript order, please contact Parchment (formerly Credentials Solutions) Customer Service at 847.716.3005.
If you have other questions, please contact the Office of the University Registrar at registrar@snhu.edu or 800.757.5174.
Office Hours:Mon - Fri 8 am - 4:30 pm
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